Frequently Asked Questions

You can find the answers to the most frequently asked questions about Novus Corpus products, size selection, ordering, and usage processes here.

HOW CAN I CHOOSE THE RIGHT BODY?

Since the structure and fit of each product may vary, we recommend that you choose your size according to the size chart on the relevant product page.

When measuring, take the measurement from the area specified in the size chart and compare the resulting value with the corresponding size in the chart. Since size ranges may vary between products, we recommend not directly using the size of another Novus Corpus product you have previously used as a reference.

If you are unsure about the size, you can contact us before placing an order.

IF I AM BETWEEN TWO SIZES, WHICH SIZE SHOULD I CHOOSE?

This situation may vary depending on the structure of the product and your intended use.

Users who want higher compression can choose the tighter option for some products, while users who want a more comfortable fit can choose one size up.

However, choosing a size smaller than necessary does not improve the product's performance and may negatively affect comfort of use. Therefore, we recommend that you primarily refer to the size chart on the product page.

ARE KNEE PADS AND ELBOW PADS SOLD INDIVIDUALLY OR IN PAIRS?

The package contents of our products may vary depending on the product.

Information about whether the product you want to purchase is sold individually or in pairs is specified in the product description and package contents on the relevant product page.

We recommend that you check the package contents on the product page before placing an order.

WHAT IS THE DIFFERENCE BETWEEN NEOPRENE AND KNITTED SUPPORT PRODUCTS?

Knitted products stand out with their flexible structures, adaptability to the body, and freedom of movement. They can be preferred not only for daily use but also for various sports and physical activities.

Neoprene products, due to their material structure, offer more intense support, compression, and a different usage feel. They can be preferred by users seeking stronger support, especially in high-intensity workouts.

Which product is more suitable for you depends on your intended use and the level of support you prefer.

HOW TIGHT SHOULD THE KNEE BRACE BE?

The knee support should fit the body and maintain its position as much as possible during movement. However, tightness that significantly affects circulation, causes numbness, or creates excessive discomfort should not be considered normal.

The constant slipping of the product or not staying fixed on the body may indicate that the size is larger than necessary for the body.

For correct usage, we recommend making a selection according to the size chart of the relevant product.

CAN I USE THE PRODUCTS IN DAILY LIFE?

This situation depends on the product you choose.

In the Novus Corpus product range, there are different product series that can be used both for sports and training-focused purposes and for support and comfort during daily movement.

You can check detailed information about the product's usage areas and features on the relevant product page.

HOW SHOULD I WASH THE PRODUCTS?

The care method may vary depending on the material of the product. Therefore, we recommend that you first follow the care instructions indicated on the product label and product page.

In general, washing support products at high temperatures, drying them in a dryer, or exposing them directly to high heat can negatively affect the elastic and structural properties of the product.

Since the care methods for neoprene and knitted products may differ, follow the product-specific instructions.

WHAT IS THE SERVICE LIFE OF THE PRODUCTS?

The product's lifespan varies depending on the frequency of use, the intensity of training, the maintenance method, and the conditions of use of the product.

Especially in products that provide elasticity and compression, the initial firmness of the material may decrease over time with prolonged use.

Proper washing, drying, and storage conditions help preserve the structure of the product for a longer time.

WHEN WILL MY ORDER BE SHIPPED?

Orders are prepared after payment confirmation and delivered to our contracted shipping company.

Order volume, public holidays, and campaign periods may affect the preparation time. When your order is shipped, your shipment tracking information will be sent to you.

HOW CAN I TRACK MY ORDER?

After your order is handed over to the cargo, the shipment tracking information will be created.

You can track the current status of your shipment and the cargo movements using this information.

CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?

If your order has not yet been delivered to the cargo, we may be able to help with changing the address.

If you have a request to change your address, we recommend that you contact us as soon as possible with your order number.

After the order is handed over to the cargo, a change of address cannot be guaranteed.

CAN I RETURN IT?

For products purchased under distance selling, you may exercise your right of withdrawal, except for the exceptions specified in the relevant legislation.

For detailed information about the return period, conditions, and shipping process Cargo, Delivery & Return You can review our page.

CAN I EXCHANGE THE SIZE OR PRODUCT?

Requests for exchanges are processed by evaluating the condition of the product and stock availability.

You can contact us with your order number when you want to make an exchange. After your request is evaluated, the necessary information about the shipping and exchange process will be communicated to you.

WHEN WILL MY REFUND BE CREDITED TO MY ACCOUNT?

After your return process is completed, the refund will be made according to the payment method you used during the order.

The time it takes for the refund to reflect in your account or on your card may vary depending on your bank's or payment provider's processing times.

I COULDN'T FIND THE ANSWER TO MY QUESTION. HOW CAN I GET IN TOUCH?

If there is a topic here that you cannot find an answer to Communication You can reach the Novus Corpus team through our page.

If you are contacting us regarding an issue with your order, adding your order number to your message will help us assist you more quickly.