Refund policy
Return and Refund Policy
As Novus Corpus, we care about customer satisfaction. The following conditions, www.novuscorpus.com It is valid for orders placed through.
Right of withdrawal
Consumers, without prejudice to the exceptions specified in the relevant legislation, from the date they receive the product within 14 days You can exercise the right of withdrawal without giving any reason.
To exercise your right of withdrawal, within 14 days, along with your order number and the information of the product you wish to return baamgmbh@gmail.com You need to make a written notification to your address.
Return conditions
It is requested that the product to be returned be delivered as undamaged as possible; if available, with its original packaging, accessories, tags, and all parts sent with the product.
In case the product is used beyond its normal inspection or is damaged due to reasons originating from the customer, the loss of value in the product may be evaluated within the framework of the relevant legislation.
For products that are not suitable for return for health or hygiene reasons; if packaging, tape, seals, or similar protective elements are opened after delivery, the right of withdrawal may not be used.
Return process
After your return request is approved, the current return address, the shipping company to be used, and the shipping method will be communicated to you. We kindly ask that you do not send the product before the notification is made.
From the withdrawal notice, the product's within 14 days It needs to be sent for return.
Returns made using the carrier specified in the pre-information do not require the customer to pay the return shipping fee. If no carrier is specified for the return, the consumer is also not held responsible for the return cost.
Return address:
BAAM GROUP MEDICAL COSMETIC AND PROJECT CONSULTANCY FOOD TOURISM CONSTRUCTION AUTOMOTIVE TEXTILE INDUSTRY TRADE LTD. CO.
Seyhan Neighborhood 629/12 Street No: 2/4
Inner Door No: 2
Buca / Izmir, 35380
Turkey
Refund
When the returned product reaches us, it is checked and the result of the process is communicated to the customer.
Refunds made within the scope of the right of withdrawal are carried out through the payment method used in the order, in accordance with the time and conditions specified in the applicable legislation.
The time it takes for the refund to be reflected in your account by the bank or payment institution may vary depending on the processing times of the relevant institution.
Incorrect, missing, or damaged products
If there is an incorrect, missing, defective, or damaged item in your order, contact us as soon as possible.
In order for us to conduct an inspection, we may request photos of the product and the shipping package along with your order number. In cases of incorrect, incomplete, defective, or damaged product shipments originating from Novus Corpus, the related shipping costs will not be charged to the customer.
Change
Requests for changes in size or product are processed after evaluating the condition of the product and stock availability. If the requested product is not in stock, the customer is informed about return or alternative product options.
Order cancellation
If the order has not yet been prepared or delivered to the cargo, from the moment the order is placed within 1 hour You can request a cancellation. If the order has been delivered to the carrier, the return process will be applied. This regulation does not limit the consumer's statutory right of withdrawal.
Communication
For your return, exchange, and refund requests:
E-mail: baamgmbh@gmail.com
Phone: +90 543 935 35 45
Website: https://www.novuscorpus.com