Cargo, Delivery & Return

At Novus Corpus, we care about making the shopping experience clear and easy, from preparing your order to its delivery to you, and, when necessary, completing the return or exchange process.

You can find information about order, delivery, return, and exchange processes below.

CARGO & DELIVERY

Your orders are prepared after payment confirmation and delivered to our contracted shipping company.

When your order is shipped, your shipment tracking information will be created and sent to you through the contact information you provided during the order.

Delivery time may vary depending on your location, the cargo company's operations, official holidays, and seasonal demands.

During campaigns and periods of high order volume, there may be short delays in order preparation and delivery times.

HOW CAN I TRACK MY ORDER?

When your order is handed over to the cargo, tracking information for your shipment will be created.

You can track the movements of your cargo and the current delivery status based on this information.

In case you encounter any problem with your order Communication You can reach the Novus Corpus team through our page.

WHAT SHOULD I PAY ATTENTION TO DURING DELIVERY?

We recommend that you check whether there is any noticeable damage, tearing, crushing, or opening on the shipping package when receiving your order.

If you think the package or product was damaged during transportation, notifying the cargo officer of the situation at the time of delivery and requesting the necessary report to be prepared, if possible, will help the process be evaluated more quickly.

If there is a missing, incorrect, or damaged product in your order, you can contact us.

RETURN CONDITIONS

In the products you purchase within the scope of distance sales, except for the exceptions specified in the relevant legislation, from the date you receive the product You can exercise your right of withdrawal within 14 days without providing any reason.

We kindly request that the product to be returned be sent to us with as little damage as possible, and together with its original packaging, accessories, tags, and any parts sent with the product, if available.

For products that are not suitable for return in terms of health or hygiene; if the packaging, tape, seal, or similar protective elements of the product have been opened after delivery, the exceptions to the right of withdrawal specified in the legislation may apply.

Detailed legal conditions regarding the right of withdrawal Distance Sales Agreement and Pre-Information Form it is also stated within.

HOW TO CREATE A RETURN REQUEST?

You can submit your return request to us within the withdrawal period.

When submitting your request, specifying your order number and the product you wish to return will help the process proceed more quickly.

Following your request, the necessary information regarding the address to which the product will be sent and the shipping method to be used during the return process will be provided to you.

We kindly ask you to package the product in a way that it will not be damaged during transportation.

RETURN SHIPPING PROCESS

For returns made under the right of withdrawal, the return method and the contracted cargo company notified to you must be used.

Within the scope of the applicable distance sales legislation, in returns made through the carrier specified in the preliminary information, no return fee is requested from the consumer. If no carrier is specified for the return in the preliminary information, no return fee can be requested from the consumer either.

Therefore, we kindly ask you to contact us before making your return shipment. This way, the current return address, the courier company to be used, and the shipping method can be communicated to you.

CHANGE OPERATIONS

You can contact us when you want to make a size or product change.

Change requests are processed by evaluating the condition of the product and stock availability. After your request is deemed appropriate, the necessary information regarding the exchange process and shipping conditions will be communicated to you.

If the size or product you requested is not in stock, you will be contacted about alternative options.

We recommend that you review the size chart on the product page before placing your order so that you can choose the correct size. If you are not sure about the size selection, you can contact us before creating your order.

Refund

In the event of exercising the right of withdrawal, the relevant refunds shall be made in accordance with the period and conditions specified in the applicable legislation.

The refund is made in accordance with the payment method used at the time of the order.

The time it takes for the refund to be reflected in your account by your bank or payment institution may vary depending on the processing times of the relevant institution.

WRONG, MISSING OR DAMAGED PRODUCTS

If there is an incorrect, missing, defective, or damaged item in your order, we kindly ask you to contact us as soon as possible.

In order for us to evaluate your request more quickly, we may ask you to share a photo showing the situation or other necessary information along with your order number.

After the situation is examined, you will be informed about the necessary refund, exchange, or other solution options.

In cases of incorrect, incomplete, or defective product shipments originating from Novus Corpus, the relevant shipping costs are not charged to the customer.

DO YOU NEED HELP?

For your questions regarding the shipping, delivery, return, or exchange process Communication You can reach the Novus Corpus team through our page.

When contacting us regarding your order, mentioning your order number allows us to assist you more quickly.